Refund & Unauthorized Purchase Policy

Effective date: September 3, 2026 · Version 1.0

This Policy explains how FansPulse handles refunds and unauthorized purchases of Virtual Gifts. FansPulse is operated by Sports Gold Guard LLC d/b/a FansPulse.

1. Accidental purchase

If you ask within 48 hours of purchase for a Gift that had not yet been displayed, or you show the purchase was unintended, FansPulse may refund it at its discretion and reverse the related creator earnings.

2. Unauthorized purchase

Any purchase reported as made without the account holder's authorization is investigated and, where credible, refunded in full. Repeated reports trigger re-authentication requirements.

3. Purchase by a minor

A purchase shown to have been made by a person under 18 is refunded, and the account is reviewed under the Minor Safety & Age Assurance Policy.

4. Store purchases

Refunds for App Store and Google Play purchases follow that store's process. FansPulse will not penalize you for using it.

5. No retaliation

No refund, dispute, or chargeback results in loss of your account or your other content. FansPulse may reverse the creator earnings for the disputed purchase only.

6. How to request

Use the Refund link on your receipt, or contact [email protected]. Keep your receipt and transaction history, available in Settings, when you contact support.